FAQs

The best way to stay up-to-date with all of our latest promotions is to subscribe to our newsletter. We typically put out 3 promotions per month. Some of these may come in the form of flash sales, which will only be advertised through our email newsletter or text messages. For on-going promotions, you can visit our promotions page here. Please note: we cannot honor old promotions, but are always offering new promotions. So if you missed one, don't worry there will be more to come.

If you need to cancel an order BEFORE it is shipped OR before the stated pickup date, please contact our support team at support@shoalseafood.com, have your order number ready. We will be unable to cancel orders within 24 hours of the ship date or pickup event.

If your items have not showed up, please begin by checking your order confirmation email for details on your items. If you ordered delivery, please check your tracking number before contacting our team. If you have checked your tracking number and it says delivered or there was an issue with Fedex, etc. please contact our support team at support@shoalseafood.com and have your order number and details ready. Our team will be able to assist you in getting another order shipped, refunding the order in question or find another solution.

To earn points for every purchase you make, be sure to become a member, you can do so here Once you have created your member login, be sure to login before every purchase, you can choose to save a form a payment for faster checkout too! Once you have logged in, select, "My Rewards" from your member dropdown, from here you will see all of your available promo codes. Keep in mind, you can ONLY use 1 promo code per checkout.

Once we hand the order off to Fedex for shipment, any issues are out of our control. In most cases, we will work with you to get another shipment sent out. However, this costs us, as Fedex does NOT insure this specific type of item.

When selecting your delivery items, you will be asked to select your 'ship date,' ship dates are every Wednesday. Your product will list the ship date in the title, for example: Purple Mountain - Feb 22. This would mean your items ship on February 22. At checkout, you will be able to select your delivery method, with most options and areas providing 2-days shipping via Fedex. If you selected Feb 22 and 2-day delivery at checkout, you can expect your order to arrive Feb 24. Some delays may occur, depending on weather, Fedex operations, etc. Once your order ships, you will receive a tracking number in your email.

Currently, we are only offering shipping via Fedex. This makes the operational aspects of packaging and coordinating pickup manageable for our team and ensures we get you your items as fast as possible.

The cost of delivery will depend on your delivery address. Currently, we are shipping nationwide, excluding Hawaii, Texas and Alaska. For customers that live in-state (Washington) there is a $12 flat rate fee, which essentially makes the cost of order delivery the same or cheaper than any of our in-state pickup events. If you would like to get a delivery estimate, you can use this fedex tool: https://www.fedex.com/en-us/online/rating.html# Please note: a dozen oysters weigh about 1.5-3lbs, depending on the specific oysters. The box and refrigeration adds about 5lbs. For orders that have 1-3 dozen, you can use box measurements of: 16x14x12

No. Please only select items from a single ship date per each transaction.

Our oysters are packaged up in a refrigerated packaging, designed to last much longer than the shipping window. Your oysters will arrive fresh and ready to eat! Once you receive your oysters, you should refrigerate them, until you eat them. We ask that once you are done with the packaging, that you cut them open to drain the liquid and then recycle the plastic covering.

After submitting payment, you will presented with a confirmation page, which will show your order number. Additionally, you will receive a confirmation email shortly after completing your order, which will have your order number and details. Once your order is shipped, you will receive an email with your tracking number.

First navigate to your cart, once on the cart page you will see an option to enter a promo code. You can enter your code there. Please note: promo codes cannot be combined. You may only use one promotion per checkout.

Yes. With PayPal Pay Later, you can choose an installment plan that works best for you.

Pickup events and their corresponding details can be found here: https://www.shoalseafood.com/pickup We are working hard to provide you the highest quality items possible. Pickup events will depend on weather, operations and other factors. Be sure to subscribe to our newsletter for the latest updates.

Because oysters are harvested fresh, they have a limited window in which they can be eaten. Typically, this window will be around 7-days from the date of harvest, as long as they have been properly refrigerated. It is always safest to cook your oysters. For more details on oyster safety and freshness, please review the CDC guidelines here

We have a great post with step-by-step instructions on our blog, you can view that here Additionally here is a 60-second video showing you how to shuck an oysters